Credits power every render (1 credit = 1 second of finished output). This policy mirrors exactly how the system behaves. Except as expressly stated below or as required by applicable law, all sales are final and payments are non-refundable. We may update this policy at any time; the version in effect at the time of your purchase applies.
Failed renders — automatic credit refund
If a render fails (the engine errors, times out, or cannot produce a valid output), the credits for that job are automatically returned to your balance. You are never charged for a render you didn’t receive.
Completed renders — non-refundable
Once a render completes and is delivered (the recap is available to download), the credits spent on it are used and non-refundable, because the compute has been consumed and the output delivered. You review every output before publishing it.
Purchased credits
- Unused credits remain in your account and do not expire while your account is active.
- Purchased credits are non-refundable once delivered to your balance, except where required by law.
- Credits are not cash, not transferable, and have no monetary value outside the Service.
Subscriptions (if applicable)
If you are on a recurring plan, you can cancel anytime; cancellation stops future renewals and you keep access through the end of the paid period. We don’t pro-rate partial periods.
Billing issues
Payments are handled by our payment provider (Merchant of Record). For a billing error, duplicate charge, or unauthorized charge, email support@viralcade.com and we’ll work with the provider to resolve it.