Credits power every render. Most engines bill 1 credit per second of finished output. Two are priced differently: Animated Documentaries bill 2 credits per second, because every frame is drawn rather than sourced, and the Sleep Engine bills 1,000 credits per hour of video (600 minimum), because it is priced by the hour rather than the second. The studio shows the exact cost before you start a render, and that is the amount charged. This policy mirrors exactly how the system behaves. Except as expressly stated below or as required by applicable law, all sales are final and payments are non-refundable. We may update this policy at any time; the version in effect at the time of your purchase applies.
Failed renders - automatic credit refund
If a render fails (the engine errors, times out, or cannot produce a valid output), the credits for that job are automatically returned to your balance. You are never charged for a render you didn’t receive.
Completed renders - non-refundable
Once a render completes and is delivered (the recap is available to download), the credits spent on it are used and non-refundable, because the compute has been consumed and the output delivered. You review every output before publishing it.
Managed service (Automation) - non-refundable
Automation fees are non-refundable once work has begun. Production, research and scheduling start as soon as we have access, so a billing month that has been worked cannot be refunded, and a partial month is not pro-rated. You may cancel at any time; cancellation takes effect at the end of the current billing month and there are no further charges after that. Where we have not yet started work on a new billing month, contact us and we will deal with it fairly. This is the same term as section 6 of the Terms.
Purchased credits
- Unused credits remain in your account and do not expire while your account is active.
- 7-day refund window: if you purchased credits and have not used any of them, you may request a full refund within 7 days of purchase by emailing support@viralcade.com from your account email.
- Once any credits from a purchase are used, that purchase is non-refundable - the compute behind a render is consumed the moment it runs.
- Credits are not cash, not transferable, and have no monetary value outside the Service.
Subscriptions (if applicable)
If you are on a recurring plan, you can cancel anytime; cancellation stops future renewals and you keep access through the end of the paid period. We don’t pro-rate partial periods.
Billing issues
Payments are handled by our payment provider (Merchant of Record). For a billing error, duplicate charge, or unauthorized charge, email support@viralcade.com and we’ll work with the provider to resolve it.